Estates of Rockhill Community FAQ

Community FAQs

Estates of Rockhill

Amenity Access

Pool

• What are the operating hours of the pool?

The pool season typically runs from Memorial Day until Labor Day. During season, the pool is open every day from 8:00 AM – 10:00 PM.

• How many guests can I have at the pool?

Residents are permitted to have up to 2 guests at any time. If residents expect more guests, they should inform in writing.

• Where is the pool located?

The pool is located at 16200 Bedford Falls Ln.

• Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool.

Clubhouse/ Community Center

• How can I reserve the clubhouse for a party?

o No clubhouse – park/playground are for community use and cannot be reserved. The park must always be open to all residents.

o Residents must clean up after themselves.

o No bounce houses or anything that would cause liability concerns.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

Please refer to the budget posted online.

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

• What is the trash/waste pick-up schedule for my community?

Scheduled trash day is Monday. You can place your can out on curb morning of pickup Please remember to store your trash bins/ recycle bins out of street view on non-trash pick-up days. Fine violation will be enforced!

• What is the bulk pick-up schedule for my community?

Bulk waste pick-up is offered on your regular recycle and trash pickup-up day on the 2nd week of each month.

Bulk trash pick-up is a service offered by the city for items that are too large to fit in your trash can. Up to (5) items can be accepted for your once monthly pickup. These items are to be placed where your regular recycle and trash carts are serviced (curbside or alley side).

See https://www.friscotexas.gov/1350/Bulk-Trash-Pickup for more information.

• How do I get electric/gas/water/trash service?

New water and trash service can be setup through the city, online or at City Hall, with valid picture ID. Each account is billed a $150 deposit and a $25 non-refundable administrative fee. Accounts requiring same business day connection will be charged an additional $25 fee. Visit https://www.friscotexas.gov/139/New-Service for more information.

Electricity and natural gas have been deregulated in the Frisco area, which means you may be able to choose your providers from a number of private organizations. If your home is served by CoServ you must purchase through CoServ.

• How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

• I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

• TownSq App: Submit a request via our web and mobile application.

• Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• Community Manager: Via Email DERCmanager@goodwintx.com

• Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

• How can I reach the Board of Directors?

You are invited to send an email to your community manager prior to a posted meeting to be presented to the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq to your community manager and they will address matter with the Board of Directors.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DERC – Estates at Rockhill Community Association, Inc.

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

o Login to TownSq at https://app.townsq.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code DERC in the memo section of your check.

• Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

o Login to TownSq at https://app.townsq.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

• What is my property code?

Your Property Code is DERC

• What is the Management ID?

6587

• When is my assessment due?

o January 1 annually

o Late date - 30th of the month

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance.

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

• How do I update my contact information/mailing address?

Resales

• How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Goodwin & Company website at https://www.goodwintx.com/.

• How much does a lender questionnaire cost?

Visit the Goodwin & Company website at https://www.goodwintx.com/ for pricing.

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin & Company website at https://www.goodwintx.com/.

• I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Goodwin & Company website at https://www.goodwintx.com/.

Rules/Regulations

• What is the community's rental/leasing policy?

See First Amendment to Declaration located on this site under Documents; No short term rentals

• What is the community's pet policy?

7.7 Animals. No animals, livestock or poultry of any kind will be raised, bred or kept on any Lot, except that a reasonable number of cats, dogs or other generally recognized household pets may be permitted on any Lot; however, those pets which are permitted to roam free, or in the sole discretion of the Board, make objectionable noise, endanger the health or safety of, or constitute a nuisance or unreasonable source of annoyance to the occupants of other Lots shall be removed from the Lot upon the request of the Board. If the animal owner fails to remove the animal from the Lot after the Board's request, the Board may remove the animal, in addition to imposing such other sanctions as are authorized by the Declaration and the Bylaws. All animals will be kept in strict accordance with all local laws and ordinances (including 'leash laws) and in accordance with all rules established by the Association. All persons bringing an animal onto the Common Areas shall be responsible for immediately removing any waste of said animal.

• What is the community's parking policy?

7 .2 Parking of Motor Vehicles. No vehicles or similar equipment will be parked or stored in an area visible from any street within the Property, except passenger automobiles, motorcycles, passenger vans and pick-up trucks may be parked in any garage or driveway if such vehicle (a) has less than one (1) ton carrying capacity; (b) has less than 3 axles; (c) is in operating condition; and (d) is generally in daily use as a motor vehicle on the streets and highways of the State of Texas. No vehicles, trailers, implements or apparatus may be driven or parked in the Common Areas or on any easement unless such vehicle, trailer, implement or apparatus is in use for maintaining such area or easement; provided, however, that this restriction will not apply to any driveways, roads, parking lots or other areas designated by the Board as intended for such vehicular use. No abandoned, derelict or inoperable vehicles may be stored or located on any Lot or a street within the Property, except within an enclosed garage. No dismantling or assembling of motor vehicles, boats, trailers, recreational vehicles or other machinery or equipment will be permitted in any driveway or portions of any Lot that are visible from any street within the Property.

7 .3 Trailers, Boats, Commercial and Recreational Vehicles. No campers, boats, trailers, motor homes, travel trailers, camper bodies, golf carts, recreational vehicles, non-passenger vehicles, vehicles with 3 or more axles or greater than I ton carrying capacity, and/or equipment or accessories related thereto may be kept on any Lot, unless such item is operable and such item is (a) kept fully enclosed within a garage located on such Lot; (b) kept fully screened from view by a screening structure or fencing approved by the ACC; (c) temporarily parked on any street within the Property or on a Lot for the purpose of loading or unloading; or ( d) a commercial vehicle that is in use for the construction, maintenance or repair of a Dwelling or Lot in the immediate vicinity. The Board will have the absolute authority to determine from time to time whether an item is in operable condition and complies with the requirements in clauses (a) through (d) above in this Section 7.3. Upon an adverse determination by the Board, the Owner will cause the item to be removed and/or otherwise brought into compliance with this Section 7.3. Notwithstanding any provision herein, no trucks or vehicles of any size which transport inflammatory or explosive cargo may be kept on the Property at any time.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

- Manage your account and pay online

- Get up-to-date community news and events

- Request and review status of service inquiries

- Participate in community polls

- Access community forms and documents

And more…

• How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

1. Visit https://app.townsq.io/ais/sign-up

2. Enter your Account Number and Zip code (Physical property address)

3. Provide your email address and create a password

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.